The evidence guide identifies the requirements to be demonstrated to confirm competence for this unit. Assessment must confirm sufficient ability to use appropriate skills and knowledge to negotiate and resolve issues regarding non-compliance of fire safety systems. Assessment of performance should be conducted within an agreed timeframe, covering all categories within the range statement applicable to normal work requirements.
Critical aspects of competency
Select a suitable negotiating strategy that is acceptable to the professional position of each stakeholder involved with non-compliance issues related to fire safety systems or associated fire safety sub-systems.
Identify the roles and responsibilities of all involved stakeholders.
Use appropriate and effective communication methods.
Interpret and communicate regulatory and technical information to resolve non-compliance issues.
Demonstrate skills in diplomacy, tact and the ability to address the issues without bias towards clients or stakeholders involved in the negotiation of non-compliance issues.
Negotiate and resolve effectively issues of fire safety system and associated fire safety sub-systems non-compliance.
Apply appropriate conflict resolution techniques.
Report agreed resolution outcomes to client and other stakeholders and outstanding issues of non-compliance to appropriate authorities.
Demonstrate how to work effectively with others in the workplace.
Knowledge needed to achieve the performance criteria
Knowledge and understanding are essential to apply this unit in the workplace, to transfer the skills to other contexts, and to deal with unplanned events. The knowledge requirements embedded in performance include those listed below.
Applying the principles of communication and negotiation to conflict situations.
Compiling documentation to meet regulatory requirements.
Resolving conflict with others in the workplace.
Securing confidentiality of client information.
Applying the principles related to the use for various types of communication equipment.
Specific skills needed to achieve the performance criteria
To achieve the performance criteria, some complementary skills are required. These include the following.
Reading and interpreting written information.
Listening to and interpreting information given by other stakeholders.
Requesting advice or additional information from others in the workplace.
Conducting negotiation meetings that lead to resolution of conflict and maintaining a professional manner throughout meeting.
Language, literacy and numeracy skills necessary to process written and verbal information and perform basic calculations related to the job.
Other units of competency that could be assessed with this unit
This unit of competency can be assessed on its own or in conjunction with any practical unit.
Gaining evidence to assess this unit
For valid and reliable assessment of this unit, the competency should be demonstrated over a period of time and be observed by the assessor.
The competency is to be demonstrated in a range of situations, which may include customer/workplace interruptions and involvement in related activities normally experienced in the workplace.
Assessment of competency may be made through practical demonstration in the work environment or in a simulated work environment.
Key competency levels
There are a number of processes that are learnt throughout work and life that are required in all jobs. They are fundamental processes and generally transferable to other work functions. Some of these are covered by the key competencies, although others may be added.
Information below highlights how these processes are applied in this unit of competency.
1 | Perform the process | 2 | Perform and administer the process | 3 | Perform, administer and design the process |
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How can communication of ideas and information be applied? | 2 | Discuss and monitor non-compliance issues with stakeholders, within area of responsibility. |
How can information be collected, analysed and organised? | 2 | Collect information from a variety of sources and interpret the information to ensure that communication with appropriate stakeholders is effective and accurate. |
How are activities planned and organised? | 1 | Involve all relevant stakeholders in the negotiation process. |
How can teamwork be applied? | 2 | Use a team-based approach and principles, with the application of communication and problem-solving skills to negotiate and resolve issues related to non-compliance of fire safety systems. |
How can the use of mathematical ideas and techniques be applied? | | Not relevant to this unit. |
How can problem-solving skills be applied? | 3 | Talk and listen to others involved with the non-compliance issues and incorporate appropriate strategies to resolve the problems satisfactorily for all stakeholders. |
How can the use of technology be applied? | 1 | Access and communicate information to clients and other stakeholders involved in the negotiation process using appropriate technology such as email. |